The following information is a set of excerpts and links to information provided by the Texas Department of Transportation regarding choosing and using a professional moving company in Texas for moving furniture, apartment moving, office moving or any other moving help.

Exceptions to Consumer Protection Requirements
A few types of services provided by household goods movers are exempt from TxDOT's consumer protection rules. (Click here for more)

Complaint History and Annual Report
TxDOT does not have the ability to settle a claim between a consumer and a mover, or to pressure a mover to pay the claim. However, TxDOT’s rules do require the mover to meet certain claim handling standards, such as acknowledging receipt of your claim in a timely manner. A consumer may file a complaint with TxDOT about a possible violation of TxDOT rules, and this complaint history becomes part of TxDOT’s records that are available to the public. You may wish to contact TxDOT at 1-800-299-1700 (select Option 3 from the automated telephone menu) to gather information on the mover’s complaint history. (Click here for more)

Proposals for Moving Services
Texas law requires movers to disclose the maximum amount their customers could be required to pay for the transportation of their household goods. Movers have traditionally used a proposal for moving services to assist customers in determining the price of the move. There are two types of proposals that a mover may provide: a Binding Proposal or a Not-To-Exceed Proposal. (Click here for more)

Inventories
The mover may offer to prepare a descriptive inventory of your shipment. An inventory is a list of the items from your household that will be transported. If you agree to the preparation of an inventory, the mover may charge you for this service. An inventory can help you and the mover make sure all items arrive at your destination. (Click here for more)

Moving Services Contract
Texas law requires all movers to provide a moving services contract to their customers prior to loading any shipments of household goods. A contract may be in the form of a bill of lading, work ticket or other receipt. It sets out your responsibilities as well as the mover’s responsibilities. For instance, the contract authorizes the mover to load a shipment of household goods on a particular day. Additionally, it records important information about a shipment of household goods. (Click here for more)

The Difference Between Valuation and Insurance
Valuation, as defined in the moving industry, is the predetermined limit of liability imposed on the mover by the wording on its moving service contract (sometimes referred to as a bill of lading, work ticket, invoice, etc). "Carrier’s liability" for all moves within Texas is a standard $.60 per pound per article. This valuation comes at no additional cost to the consumer. This limit of liability may have no relationship to the actual value of the shipment. (Click here for more)

Mediation by TxDOT
Mediation is a form of dispute resolution that promotes reconciliation between the parties. It allows you and the mover to discuss your dispute with a neutral third person. The neutral third person helps you and the mover consider solutions to resolve your dispute. Using mediation often helps parties avoid the costly prospect of resolving a dispute through the court system. (Click here for more)

Mediation request forms are available here and Complaint forms are available here.

Our TxDot Registration number is 581466B.

ALL MAJOR CREDIT CARDS ACCEPTED